E-commerce process optimisation & automation
Simplify and automateyour e-commerce operations.
We improve the operations behind your online shop. Orders, stock levels, shipping and returns should move reliably between your systems and reduce manual work for your team.
The starting point
Where does an order create unnecessary manual work?
Order data gets copied, stock levels reconciled manually and shipping updates sent individually. We review these workflows with your team and identify steps that can be simplified or safely automated.
We first establish data sources, responsibilities and exceptions. Then we connect your shop and existing systems using suitable APIs and workflows. We start with a manageable process and assess the time saved in daily operations.
Scope of work
What we do for you.
Map processes and bottlenecks
We review the process from order to return. Duplicate entries, waiting times and recurring errors help us choose the first improvements.
Connect your shop and operations
We connect inventory management, shipping, accounting or customer service systems. For stock levels, product data and order status, we establish which system is the source of truth.
Automate recurring tasks
Routing orders, sending status updates or creating internal tasks: we implement the agreed rules using tools such as Shopify Flow or custom integrations. We check availability and system limits in advance.
Your outcome
Tested workflows with clear responsibilities.
You receive documented processes and the agreed automations. Your team knows what happens automatically and when someone needs to step in. Alerts, error handling and ongoing support are agreed before handover.
Tell us about your projectHow we work together
How
we work.
We agree on tasks and decisions with you. You know what comes next and what information we need from you.
Understand day-to-day operations
We work through typical orders and exceptions with your team. Together, we choose a process with clear room for improvement.
Implement connections and rules
We set up the required integrations and automations. Test data shows whether information arrives in full and exceptions are handled correctly.
Review and extend in operation
We support the rollout and review the results together. Further processes are added once the first implementation works reliably.
Do we need to replace our shop or inventory system?
Not necessarily. We first review the existing APIs and export options. Existing systems can often be connected. We discuss technical limits and any required changes before implementation.
Do we need AI for this?
Clear rules and integrations are enough for many tasks. AI can help with work such as categorising enquiries. We use it where the benefit is clear and results can be reviewed appropriately.
What happens if an automation fails?
We plan for errors from the start. Depending on the workflow, this includes alerts, controlled retries and manual processing. Critical changes may require approval. We agree on the exact scope with you.