Maintenance & development
Technical supportfor your website.
We handle updates, maintenance and further development of your website or application, with scope and response times agreed to fit your needs.
The starting point
Who looks after your website after launch?
Software changes, requirements evolve and new content brings new questions. Without clear responsibility, small issues accumulate. Ongoing support provides a framework for maintenance and useful improvements.
We review the actual system first. For an existing website, we check technology, access and documentation before agreeing support. Maintenance, incident support and new features are clearly separated.
Scope of work
What we do for you.
Plan technical maintenance
We agree which components to maintain and how to test updates. Backups, recovery and hosting responsibilities are part of the plan.
Resolve issues clearly
An agreed reporting channel makes collaboration easier. We clarify urgency and the response times covered by your agreement.
Develop where it matters
We collect and prioritise new requirements, turning them into practical changes so the site can evolve without a complete rebuild each time.
Your outcome
An agreed support plan for your systems.
You know who handles each task and how changes are agreed. Maintenance follows the agreed scope; larger extensions receive a separate assessment so both remain predictable.
Tell us about your projectHow we work together
How
we work.
We agree on tasks and decisions with you. You know what comes next and what information we need from you.
Understand the existing setup
We review the technical setup and access, identifying open problems and risks before taking over.
Agree on support
We define services, contact channels and responsibilities, adapting updates and backups to the existing systems.
Maintain & improve
We complete agreed tasks and discuss new needs, adapting support as your website develops.
Do you maintain websites built by other agencies?
Generally yes, after technical review. We need to understand the structure, components and available access before confirming feasibility and effort.
Are new features included in maintenance?
Not automatically. Maintenance and new features involve different work. The agreement states what is included and what needs a separate quote.
Do you offer a 24-hour emergency service?
This is not included automatically. Availability, response times and incident handling are explicitly agreed to match your needs.